Conflict Management Tactics

  • An essential workplace skill
  • Duration: 1 day Course
  • Who? Managers, team leaders and supervisors

Managers have a duty to run efficient workplace teams and minimise any conflict. They must have the ability to handle conflict and resolve it before it gets out of hand.

When handling the triggers that cause tension within a team, knowing which strategies to use and when to apply them is essential. By attending this program you will learn the nuts and bolts on how best to deal with a range of conflict scenarios.

Begin your workplace conflict management training today with Aptitude Management.

Program Overview

This Conflict Management program will help participants to skillfully handle scenarios that can often turn toxic without intervention.

Relevant to the workplace, our course utilises a “win-win” method to help sustain a more vibrant and positive environment.

Our Conflict Management Program Will Help Participants

  • Recognise different conflict causes and pick the right ways to respond.
  • Better understand what is causing conflict as opposed to attending to surface issues.
  • Avoid stimulating disagreements by inappropriately addressing them.
  • Learn about the different conflict phases and what to apply within each phase.
  • Begin using agreement frames to enhance your resolution efforts.
  • Better handle emotionally charged personalities that can be very toxic.

Improve Your Assertiveness

  • Begin working on and improving your ability to be assertive.
  • Claim your power and stick up for yourself and others.
  • Get difficult personalities onboard once and for all.
  • Demand respect on all occasions.

Topics Covered

  • Defining different types of conflict
  • The Johari window
  • Stages of conflict
  • The role that communication plays in conflict resolution- active listening, paraphrasing, questions and body language
  • The conflict/opportunity test
  • The resolution of conflict
  • Helping team members navigate through difficult situations

Program Framework

All Aptitude courses are conducted through our Program Framework consisting of:

  • Workshop booking consultation
  • Trainer led skills gap analysis
  • Tailored participant training plan
  • Post workshop coaching

Further Details

This course promises to help managers at any experience level to vastly improve their ability to deal with and resolve workplace conflict.

Experiential Learning

More than simple theory, this 1 day event on conflict includes live trainer demonstrations, practical role plays, facilitated group discussions and thorough feedback and guidance.

Fully Catered

All our training programs include a detailed learner guide, refreshments provided throughout the day and a sit down lunch.

Want us to Contact You?

Complete this form below to have a training consultant call you. There is no obligation and we’ll happily answer any questions about this course.

Program Details


Prefer to Talk?

Call now: +61 1800 753 087

5 star participant feedback
Our trainer was a knowledgeable and skilled presenter who brought each person’s story to the table which allowed us to further learn from each other.
– Head of Lending & Operations
I thoroughly enjoyed the workshop and the way it was presented it. I feel I will be able to make immediate improvements and look forward to implementing them.
– Production Manager
Out trainer was a pleasure to have facilitate the course and managed our diverse group extremely well. Would highly recommend.
– State Coordinator

Aptitude Management Satisfaction Policy

If you attend a workshop and are unhappy with the course, simply inform us, and we will refund your fee in full Policy Conditions